Important Information Regarding Your Trash Services

Dear Resident,

Effective August 1, 2019, Harris County MUD 502 will transition to Curbside Automated Side Load Collection for all waste and recycle collection. Waste Management will service all your waste and recycle in Waste Management provided 96-gallon carts at the curb with an automated side load service truck.

  • 96-gallon waste and recycle carts will be delivered during the week of July 29, 2019.
  • Your 18-gallon recycle bin will be removed Tuesday, July 30, 2019.
  • Your service carts must be placed at the curb to be serviced.
  • Keep area around the service cart clear for easy access by collection truck. Place carts four feet from obstructions (such as mailboxes and cars) and within 1 foot from the curb.
  • Your collection days will be Monday and Thursday for waste and Thursday for recycle.
  • Both collection days (Monday & Thursday) will be cart only. No items will be collected outside of the cart. Items that are oversized and will not fit into the cart will be collected on your Bulk Collection day or every fourth Thursday of the month. First Bulk Collection day will be August 22, 2019.

Bulk Item Description:

Acceptable Bulk Items include broken down and bundled moving boxes, old furniture, bagged grass clippings, leaves, branches and tree trimmings. Branches and tree trimmings that are tied and bundled should be no more than three inches (3”) in diameter and four- foot (4’) in length and weighing no more than forty to fifty (40-50) pounds.

Bulk Service will be served on the fourth Thursday of every month.

If you have any questions about the transition to curbside automated side load (ASL) collection, please call our Customer Service department at 800-800-5804 or you may email questions to cssatex@wm.com.

Thank you for entrusting our Waste Management team to serve the collection and disposal needs of you and your community.

Sincerely,
Waste Management of Texas, Inc.

Drought Stage 1 Rescinded

Dear Customer:

Harris County Municipal Utility District No. 502 (MUD 502) has rescinded Stage 1 (voluntary) water conservation measures for potable (drinking) water. The West Harris County Regional Water Authority, which provides potable water to Harris County MUD No. 500’s Service Area, including MUD 502, also has rescinded its Stage 1 (voluntary) water conservation measures for their potable water usage.

The Board of Directors appreciates your cooperation and perseverance during this Conservation Condition.

Harris County MUD 502 Water Conservation Update: Transition from Stage 2 to Voluntary Stage 1 Restrictions

Dear Customer:

Harris County Municipal Utility District No. 502 (MUD 502) has rescinded Stage 2 (mandatory) and re-initiated Stage 1 (voluntary) water conservation measures for potable (drinking) water.

Stage 1 (Voluntary) water use restrictions now in place:

  1. Water Customers are requested to limit all outdoor water usage, including, but not limited to, lawn and garden watering, car washing, and window washing to evennumbered days for Customers with even-numbered addresses and odd-numbered days for water Customers with -odd-numbered addresses, and only between the hours of 10:00 am to 6:00 pm, and 12:00 midnight to 6:00 am. In the event no street address exists, Customers living on the north and west side of a street should use water outdoors only on even-numbered days and Customers living on the south and east side of a street should use water outdoors only on odd-numbered days.

Please check the settings on the controller for your irrigation system to make adjustments to the dates and times the system runs to implement these requested changes. Please note that the Towne Lake Community Association uses non-potable water from the lakes for irrigation of certain common areas throughout the Towne Lake community, which helps to reduce demand on the potable water system and preserve the availability of potable water for other uses.

MUD 502 will continue to monitor potable water use and will provide another notice if the drought stage changes or if Stage 1 drought conditions have been lifted. Please keep in mind that, despite the recent cooler, wetter conditions, the Houston metropolitan area remains in drought conditions. As a result, the MUD 502 Board continues to strongly encourage all residents to carefully monitor their water usage and continue to voluntarily conserve potable water. The MUD 502 Board of Directors appreciates your cooperation and perseverance during this challenging time.

Stage 2 Water Conservation Measures

Dear Customer:

Due to ongoing drought conditions, Harris County Municipal Utility District No. 502 has initiated Stage 2 water conservation measures. We may require more water use restrictions if conditions worsen.

Water use restrictions now in place:

  1. Water Customers are required to limit all outdoor water usage, including, but not limited to, lawn and garden watering, car washing, and window washing to even-numbered days for Customers with even-numbered addresses and odd-numbered days for water Customers with odd-numbered addresses, and only between the hours of 10:00 am to 6:00 pm, and 12:00 midnight to 6:00 am. In the event no street address exists, Customers living on the north and west side of a street should use water outdoors only on even-numbered days and Customers living on the south and east side of a street should use water outdoors only on odd-numbered days.
  2. All outdoor water use, including but not limited to lawn and garden watering, car washing, and window washing, must be conducted with a hand-held hose with a manual on-off nozzle.
  3. The District shall recommend that the following public water uses not essential for public health and safety be curtailed:
    • Street washing;
    • Fire hydrant flushin; and
    • Filling of swimming pools

Please note that the Towne Lake Community Association uses non-potable water from the lakes for irrigation of certain common areas throughout the Towne Lake community, which helps to reduce demand on the potable water system and preserve the availability of potable water for other uses. Such non-potable water usage is not covered by these restrictions.

The following penalties shall apply to anyone violating the terms of this Plan or the Drought Response Measures or Emergency Response Measures adopted pursuant hereto:

A. First Violation. Any person or entity who violates this Plan shall receive written notification of such violation, which notice shall set forth (i) the date of the violation, (ii) the nature of the violation, (iii) the Drought Response Measures then in effect, and (iv) the penalties applicable for any further violations of this Plan; provided, however, that if such person or entity has ever previously violated this Plan, the penalties set forth in Section B below, may, in the discretion of the Board, be imposed.

B. Subsequent Violations.

  1. Disconnection for Noncompliance. If any person or entity violates any provision of this Plan more than one time (which violation shall constitute an unauthorized use of District services and/or facilities), then in addition to any other remedies,penalties, sanctions and enforcement procedures provided for herein, the District shall have the right to terminate water service to such person or entity after notice and any other procedural requirements in the District’s rate order are satisfied.
  2. Monetary Penalties for Noncompliance. If any person or entity violates any provision of this Plan more than one time (which violation shall constitute an unauthorized use of District services and/or facilities), then, in addition to disconnection as provided in Subsection B1 of this Section, the Board of the District, after providing required notice, may impose a penalty of up to the jurisdictional limit of a justice court, for each violation of this Plan. Each day that a breach of any provision of this Plan continues shall be considered a separate violation. This penalty shall be in addition to any other legal rights and remedies of the District as may be allowed by law.

The Board of Directors appreciates your cooperation and perseverance during this Conservation Condition. Once the Conservation Condition ends, we will notify you, and you may then return to normal usage. If conditions should worsen, it may be necessary to proceed to Stage 3, at which time you will be notified of the more stringent restrictions to ensure the availability of water in your community.

Notice of Stage 1 Drought Conditions

Please be advised that the Master District has triggered Stage 1 (voluntary reductions) of its Drought Contingency Plan due to the ongoing drought conditions and is requesting that all potable water users reduce their usage immediately.

Potable water usage is increasing rapidly in the Master District’s Service Area (consisting of Harris County MUD Nos. 500, 501, 502, and 503), and under the Master District’s Drought Contingency Plan, we may be required to implement mandatory water use restrictions if conditions continue to worsen. The Master District encourages each Participant to implement one or more drought response measures in your Drought Contingency Plan, as applicable. We will continue to monitor potable water use and will provide another notice if the drought stage changes or if Stage 1 drought conditions have been lifted.

We appreciate your cooperation during this challenging time. A copy of correspondence sent to customers within Harris County MUD No. 500, as a Participant District, is attached.


Dear Customer:

Due to ongoing drought conditions, Harris County Municipal Utility District No. 500 (MUD 500) has initiated Stage 1 (voluntary) water conservation measures for potable (drinking) water and is requesting that all potable water users reduce their usage immediately. Potable water usage is increasing rapidly and under MUD 500’s Drought Contingency Plan, we may be required to implement mandatory water use restrictions if conditions continue to worsen. Last summer, when we requested voluntary conservation, you answered the call and were able to ensure a continued sufficient water supply for the Towne Lake community. Now that drought conditions have returned, we need your help again to reduce potable water usage and avoid the need for mandatory restrictions!

Stage 1 (Voluntary) water use restrictions now in place:

Customers are requested to voluntarily limit all outdoor potable water usage, including, but not limited to, lawn and garden watering, car washing, and window washing, as follows:

  1. District residents and other users of water within the District with even-numbered addresses should use potable water outdoors only on even-numbered days, and District residents and other users of water within the District with odd-numbered addresses should use potable water outdoors only on odd-numbered days. In the event no street address exists, District residents and other users of water within the District lining on the north and west side of the street should use potable water outdoors only on even-numbered days, and District residents and other users of water within the District on the south and east side of the street should use potable water outdoors only on odd-numbered days. District residents and other users of water within the District with irrigation controllers that do not have an even-odd option should use potable water outdoors no more than every other day.
  2. Potable water should not be used outdoors for irrigation or other uses in the morning between the hours of 6:00 am and 10:00 am, and in the evening between the hours of 6:00 pm and 12:00 am (midnight).

Please check the settings on the controller for your irrigation system to make adjustments to the dates and times the system runs to implement these requested changes. Please note that the Towne Lake Community Association uses non-potable water from the lakes for irrigation of certain common areas throughout the Towne Lake community, which helps to reduce demand on the potable water system and preserve the availability of potable water for other uses.

MUD 500 will continue to monitor potable water use and will provide another notice if the drought stage changes or if Stage 1 drought conditions have been lifted. The MUD 500 Board of Directors appreciates your cooperation and perseverance during this challenging time.

WHCRWA Not Receiving Water from City at This Time – Please Conserve Water

At the City of Houston’s request, the WHCRWA has turned off the valve connecting it to the City’s water system and is not receiving water from the City at this time.

WHCRWA’s water supplies will be limited and most retail water suppliers will utilize groundwater wells to meet demands. Please make every effort to reduce water consumption at this time.

WHCRWA will continue to keep you updated as this situation evolves.