Waste Management Update
MUD 502 Residents,
The Board of Directors of Harris County Municipal Utility District No. 502 is aware of the service disruptions caused by Waste Management’s failure to collect garbage and recycling during the final weeks of 2025. The Board raised residents’ concerns with Waste Management, which took full responsibility for the lapse in service and has agreed to issue a credit to the District in the amount of $5,192.91.
Waste Management offered the credit prior to reviewing the Board’s formal request for a billing adjustment and has reaffirmed its commitment to providing reliable service moving forward. The Board will continue to monitor Waste Management’s performance to help ensure residents receive the level of service expected.
The credit will be applied to the District’s operating fund, which supports the maintenance and operation of the District’s systems. Because Waste Management services are billed through the District rather than billed directly to residents, this credit will benefit the District as a whole and will not appear as a refund on individual utility bills.
MUD 502 Board
