Harris County Municipal Utility District No. 502

Through HCMUD No. 502’s website you can easily find links to the following services:

Report water and sewer issues to MUD 502’s Operator, Inframark, at 832-467-1599.

To replace a damaged trash can or other trash issue, contact Waste Management at  cssatex@wm.com.

Report sightings of alligators or other wildlife to the HOA at 281-213-4132, Lakehouse@TowneLakeLife.com.

Report a suspected Storm Water Pollution Prevention Plan (SWPPP) violation, please contact the Harris County Pollution Control Services Department at 713-920-2831.

Report a street light out to Center Point online at:

https://www.centerpointenergy.com/en-us/residential/customer-service/electric-outage-center/report-streetlight-outages?sa=ho

Emergency situation – Dial 911 for Harris County Sheriff’s Office.

For non-emergency law enforcement matters, please contact the non-emergency line at 713-221-6000.

LATEST NEWS

Recently, a couple of residents have experienced issues with trying to replace a damaged trash or recycle bin.  The Board has reached out to our contract manager at Waste Management to address the issue.  Waste Management recommends that any resident needing replacement send an email to cssatex@wm.com rather than calling the Customer Support line.  This has the added benefit of establishing a written request for easier tracking of response times.  For general questions or issues, please continue to call Customer Support at 800-800-5804 from 8 am to 5 pm Monday to Friday.

Additional guidance about our pickup schedule, what materials can be placed in recycling or trash, and other information can be found on the Trash link at the top of our website at www.hcmud502.org.

HC MUD 502 Board


Harris County MUD 502 is in the process of applying for the Water Smart Program offered by the Association of Water Board Directors.  The goals of this program are:

  • Increase awareness of the need for water conservation both during a drought and year round.
  • Avoid or postpone the need for mandatory water rationing when possible.
  • Enable the public to participate in water conservation efforts both inside and outside the home.
  • Leverage existing local water conservation efforts.

Districts that participate in this program have been shown to reduce costs, which directly translates into lower utility rates and taxes for our residents.  MUD 502 may partner with other Towne Lake MUDs for some of the community activities that are required for participation.

We will provide updates once the application process is complete.

HC MUD 502 Board

Sign Up for the District’s Alert System

The District has implemented an email and text alert system for the residents of Harris County Municipal Utility District No. 502. This system is designed to keep you informed of issues related to the District in a quick and timely manner. You may receive messages in either email or text alert format, or both, related to the water service in the District, drainage and sewer related topics, and other news that is relevant to the District.

The email alerts that you may receive will contain the majority of the relevant information and may occasionally direct you back to the District’s website for more details.

Text message notifications will contain a short amount of information with a link back to the District’s website where the remainder of the information can be viewed.

These notifications are a great way to stay up to date on news and issues within the District and we highly encourage you to sign up and share this information with your neighbors.

To sign up for email and text notifications, please click here to visit the sign up page.