Trash

To MUD 502 Residents,

In an effort to be more transparent and responsive to customer complaints, Waste Management has prepared a 2026 Collection Calendar showing all collections dates and holidays. This calendar has been posted to our website at www.hcmud502.org under the Trash link found at the top of the page, and can be downloaded or printed out. Additional helpful information can be found if you scroll down below the calendar.

Thank you,
The MUD 502 Board

MUD 502 Residents,

The Board of Directors of Harris County Municipal Utility District No. 502 is aware of the service disruptions caused by Waste Management’s failure to collect garbage and recycling during the final weeks of 2025. The Board raised residents’ concerns with Waste Management, which took full responsibility for the lapse in service and has agreed to issue a credit to the District in the amount of $5,192.91.

Waste Management offered the credit prior to reviewing the Board’s formal request for a billing adjustment and has reaffirmed its commitment to providing reliable service moving forward. The Board will continue to monitor Waste Management’s performance to help ensure residents receive the level of service expected.

The credit will be applied to the District’s operating fund, which supports the maintenance and operation of the District’s systems. Because Waste Management services are billed through the District rather than billed directly to residents, this credit will benefit the District as a whole and will not appear as a refund on individual utility bills.

MUD 502 Board

Dear Residents of Harris County MUD 502,

At WM, we are committed to taking care of our customers, our communities, and the environment. We sincerely apologize for the disruption in service that occurred during the week of Christmas.

Unfortunately, due to a miscommunication between internal teams, our dispatch and customer service teams operated under outdated holiday schedule information. This resulted in missed service on Friday, December 26, and conflicting information being provided to residents. We understand the inconvenience this caused and deeply regret the confusion.

As soon as we became aware of the issue, we worked quickly to correct it before the New Year holiday. Additionally, we have taken the following steps to ensure this does not happen again:

1. System Updates: We have updated our internal systems to accurately reflect the holiday schedule so customer service representatives provide correct information.
2. Operational Priority: This account has been designated as a priority for all service days and holidays to prevent future disruptions.
3. Direct Engagement: WM leadership, including myself and the Houston Metro Route Manager, attended the district board meeting to address concerns and confirm corrective actions.

We value your trust and appreciate your understanding as we work to provide the reliable service you expect and deserve. No future impacts on service are anticipated.

Thank you for allowing us the opportunity to serve your community. If you have any questions or need assistance, please contact WM Customer Service at 800-800-5804.

Sincerely,
Reagan Lowman
Public Sector Solutions Manager, WM

Please be advised that bulk service for this month falls on Thanksgiving Day, Thursday, November 28. Since Waste Management will not be operating on Thanksgiving, bulk pickup has been rescheduled for Monday, December 2nd.

Thank you for your cooperation, and we wish you a safe and happy Thanksgiving!

The spring Towne Lake shred/e-waste event has been scheduled for Saturday, April 27, 2024, from 9 a.m. – 1 p.m. The event will be located at the Towne Lake Amphitheater, at the southwest corner of Tuckerton and Towne Lake Parkway behind Kroger. The HC MUD 501 Board has again partnered with the Towne Lake Community Association for the Towne Lake Foundation to host the event, opening it up to all Towne Lake residents. Please bring a current utility bill or other proof of residence to the event.

Shred Event Notice (PDF)