Author: HCMUD 502

Waste Management Update

MUD 502 Residents,

The Board of Directors of Harris County Municipal Utility District No. 502 is aware of the service disruptions caused by Waste Management’s failure to collect garbage and recycling during the final weeks of 2025. The Board raised residents’ concerns with Waste Management, which took full responsibility for the lapse in service and has agreed to issue a credit to the District in the amount of $5,192.91.

Waste Management offered the credit prior to reviewing the Board’s formal request for a billing adjustment and has reaffirmed its commitment to providing reliable service moving forward. The Board will continue to monitor Waste Management’s performance to help ensure residents receive the level of service expected.

The credit will be applied to the District’s operating fund, which supports the maintenance and operation of the District’s systems. Because Waste Management services are billed through the District rather than billed directly to residents, this credit will benefit the District as a whole and will not appear as a refund on individual utility bills.

MUD 502 Board

Issues with Auto Payment

MUD 502 Residents,

Apparently there are still some issues with updating our auto pay information with Inframark. In order to avoid getting disconnect notices because your payment was kicked back, please ensure you have updated your information. Attached below is the letter from Inframark.

Thank you,
MUD 502 Board

Dear Resident,

As part of an internal system update, all customers previously enrolled in AutoPay are required to log in to the customer portal and re-enroll to continue automatic payments. Unfortunately, if this step hasn’t been completed, your recent payment may not have been processed. Please take a moment to update your AutoPay information today to bring your account current and avoid any additional late fees or service interruptions.

If you need help or prefer to update over the phone, our Customer Service Team is happy to assist at 832-467-1599 or CustomerService@Inframark.com. We sincerely apologize for any inconvenience this change may have caused and appreciate your prompt attention to this matter.

Thank you,
The Inframark Customer Service Team

WM Service Disruption

Dear Residents of Harris County MUD 502,

At WM, we are committed to taking care of our customers, our communities, and the environment. We sincerely apologize for the disruption in service that occurred during the week of Christmas.

Unfortunately, due to a miscommunication between internal teams, our dispatch and customer service teams operated under outdated holiday schedule information. This resulted in missed service on Friday, December 26, and conflicting information being provided to residents. We understand the inconvenience this caused and deeply regret the confusion.

As soon as we became aware of the issue, we worked quickly to correct it before the New Year holiday. Additionally, we have taken the following steps to ensure this does not happen again:

  1. System Updates: We have updated our internal systems to accurately reflect the holiday schedule so customer service representatives provide correct information.
  2. Operational Priority: This account has been designated as a priority for all service days and holidays to prevent future disruptions.
  3. Direct Engagement: WM leadership, including myself and the Houston Metro Route Manager, attended the district board meeting to address concerns and confirm corrective actions.

We value your trust and appreciate your understanding as we work to provide the reliable service you expect and deserve. No future impacts on service are anticipated.

Thank you for allowing us the opportunity to serve your community. If you have any questions or need assistance, please contact WM Customer Service at 800-800-5804.

Sincerely,
Reagan Lowman
Public Sector Solutions Manager, WM

National Night Out

Our Towne Lake Community National Night Out event is this Sunday, October 5th, at the Lakehouse circle driveway from 2pm to 4:30pm. A variety of local businesses and agencies are participating this year. (See flyer.) There will be a bounce house for the kids, food trucks, & giveaways.

This year we will be collecting gently used stuffed animals for the sheriffs to keep in their vehicles for events where children may be in crisis. And any of our younger residents that donate a stuffed animal will receive a cup of Orange Leaf frozen yogurt as thanks. Plan to come out and meet your neighbors as well as support our first responders. And make sure you say hi to “Bobber”, the water safety dog!

We will also have posters for the kids, (adults too), to sign for each of the first responder agencies with plenty of markers available! Bring a card or note of thanks if you’d like.

What is National Night Out? National Night Out is an annual community-building campaign that promotes police-community partnerships and neighborhood camaraderie to make our neighborhoods safer, more caring places to live. National Night Out enhances the relationship between neighbors and law enforcement by providing a great opportunity to bring police and neighbors together under positive circumstances.

If you cannot attend on Sunday, please consider having your own local “block party” on Tuesday, October 7th, anytime from 6pm to 9pm. (National Night Out in Texas is the first Tuesday in October.) Consider having sidewalk chalk, a football or soccer ball to help entertain the kids. Mosquito spray & fogger are good options to have on hand.

Even if your area isn’t planning an event, turn off TVs, computers, video games and turn on your porch light and spend some time outside with your neighbors. Get out your lawn chairs, go for a walk or ride your bike. Take a few minutes to meet a new neighbor and agree to look out for each other. Knowing your neighbors is one of the first steps in crime prevention.

Please remember, our first responders are on duty and may get called to an incident or may not be able to make an appearance at an event.

Hope to see you out with your neighbors! The more you know about your neighborhood, the easier it is to keep it safe.

Lydia Morgan, CCPS
Towne Lake Security Coordinator
(townelake411@gmail.com)

Important Update: Bulk Service Rescheduled Due to Thanksgiving

Please be advised that bulk service for this month falls on Thanksgiving Day, Thursday, November 28. Since Waste Management will not be operating on Thanksgiving, bulk pickup has been rescheduled for Monday, December 2nd.

Thank you for your cooperation, and we wish you a safe and happy Thanksgiving!